Ivy Dress

EXCHANGE AND RETURN POLICY

International Return and Exchange Policy

IMPORTANT :

Import taxes, also known as customs duties, are determined and enforced by the customs office of your country. These charges are not within our jurisdiction or control. They are a government requirement and vary depending on the country's regulations and policies. Measuring your body before purchase would get you  the perfect fit to avoid any mistake in sizing.

We only provide an exchange for International shipment. If there's nothing that interests you at the moment, we can only give a refund in terms of store credit. We'll try our best to QC all items before shipment but in case if you received any faulty item, we can only refund it in a form of store credit or give you a discount for your next purchase. Please be aware that all taxes that occurred will be charged to you.

We offer a return or exchange service for you so you can try your products at home! To be eligible for a 'Try It At Home' policy, you must purchase the item first (via web/chat). And after you receive the item, if you want to exchange the size or if the item that you received is not as you expected, you may return or exchange the item to us. For return and exchange, you must contact us before sending back your item. WAS TAKEN accepts unwashed and undamaged merchandise, with tags attached, for a full refund with store credit within 3 days after you received the item.

ALL SALE ITEMS are non-refundable 

We have the right to deny refund or exchange if the merchandise returned does not meet our return policy requirements. All return expenses are paid by the customer.

HOW TO RETURN AN ITEM

1) Directly contact us through WhatsApp/Email with subject "Return Item" (with garment name). Please note that all delivery charges will be subjected to you.

2) Please note the reason for the return or exchange on the invoice--e.g. sleeves are too big, just don’t like X part, etc. 

3) We'll order you the new size that you want (all exchange subject to availability, if the size is not available, we have the right to deny exchange) and guide you on the return address and how to send the item back to us.

4) Please inspect the item before you return it to us. If you find any flaws and damage on your item, do notify us beforehand.

5) All returned item must be shipped within 7 days after you receive the item. Please send us your tracking number/receipt as proof. All shipment that exceeds our 7 days policy will automatically be declined.

6) For refund item: we will need a picture of you wearing our product, let us know which part of it that you don't like. If there's some part of the clothes that you feel is too revealing, feel free to sensor it but still do send us the picture for our feedback. Return item without picture and feedback will not be approved.

7) Once your return is received and inspected, we will also notify you of the approval or rejection of your refund or exchange. Any damage we find that the customer didn't notify to us first, will be marked 'damaged by the customer' and will be denied refund and exchange. If you are approved, then your refund and exchange will be processed, and a full credit will automatically be applied to your bank account, within 1- 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account number that you submitted again. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@was-taken.com