Support
SHIPPING
GENERAL SHIPPING
We ship worldwide! Please email us if shipping option to your country if it is not available during checkout. Shipping duration varies for each country and could take longer for remote areas in certain countries.
After we have received your payment, we will prepare your shipment for 1-2 WORKING DAYS.
WAS TAKEN does not process or ship orders on Sundays/Holidays. WAS TAKEN is not responsible for lost and/or stolen packages.
The tracking number will automatically be sent to your phone number by e-mail from shipping company 1 day after we ship your item. If you did not receive this tracking number, please go to your order confirmation email and double-check the phone number that you've input. WAS TAKEN warehouse is based in Jakarta, Indonesia.
DOMESTIC SHIPPING
All payment confirmation received after 4 p.m. WIB will be processed on the next day. Shipping process may also take 1-2 day(s) or more during the hectic period/unforeseen circumstances. We ship nationwide using ANTERAJA and GOJEK Same Day courier for JABODETABEK. If you would like us to ship to your location that is
not on the list, kindly email us (info@was-taken.com) or directly Whatsapp (+6282123455806).
FAST DELIVERY
For urgent shipment or GOJEK or GRAB instant to JADETABEK, kindly email us or directly WhatsApp us.
If you have purchased as a registered user, you can modify the delivery address by accessing your order details in your account; if and when the order status allows to do so.